Before accepting a package, always check that it has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us.
If the goods purchased turn out to have manufacturing defects or to differ from their description, please follow the complaint procedure described below:
- Be sure to tell us about your complaint via e-mail: firstname.lastname@example.org
- Print and fill out the complaint form.
- Send the defective product to us, enclosing a complain form, purchase invoice/receipt. Return address:
- The buyer is obliged to return product at their own expense to us. If the complaint is accepted the shipping costs will be reimbursed.
- Within 14 days of receiving the item we will notify you by e-mail or phone of the result of the complaint procedure.If the complaint is accepted, we'll replace the defective product with new one free of defects or remove the defect.
- Slight differences in appearance due to individual computer settings buyer can not be the basis for a complaint of purchased product.
If you have any queries, please contact us by e-mail at email@example.com. We will advise you as to how to resolve customer complaints quickly and without problems.
Return of products
By law, within 14 calendar days of the date of delivery of ordered goods, you have the right to return them without giving reasons, thus renouncing the contract of sale, according to the general principles contained in the law on contracts concluded at a distance. This applies only to consumer sales, and hence only to cases where goods are sold to an individual making the purchase not in relation to professional or business activity.
The returned product must not carry signs of use – every element must be complete and factory packed, with the goods delivered in the original packaging in an unchanged state. If this condition is not fulfilled, the product will not be accepted.
If you wish to return a product:
- Be sure to tell us about your return via e-mail: firstname.lastname@example.org
- Print and fill out the return form.
- Send the purchased product in undamaged condition and in the original packaging with its entire contents to us, enclosing a return form, purchase invoice/receipt. Return address:
- The buyer is obliged to return product at their own expense to us.
- Within 3 working days of receiving your package we will check the state of the returned product (that it does not carry signs of use, has not been damaged, and is in the original packaging with the whole of its contents).
- If there are no reasons why we are unable to proceed, we will send notification to your e-mail address that the product has been successfully returned. The money will be refunded to the indicated account within 14 days.
If your attempt to return a product is rejected (due to damage to the product or signs of use), we will send to your e-mail address a notification that the return of the product has not been accepted. We will send the product back to the indicated return address within 7 working days, paying the costs of postage.